ISO-IEC-20000-Foundation Examcollection Dumps, ISO-IEC-20000-Foundation Sure Pass

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 3	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

A. Surveillance audit
B. Internal audit
C. Recertificat ion audit
D. Gap analysis audit

Answer: A

NEW QUESTION # 34
at is the difference between a nonconformity and an observation?

A. They identify different levels of defect, and if either of them are identified during an audit then certification