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ServiceNow CTA Exam Syllabus Topics:

Topic
Details

Topic 1

Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.

Topic 2

Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.

Topic 3

Release and Instance Strategy: This domain assesses the abilities of Release Managers in planning and executing software releases and managing instances effectively. It emphasizes strategies for minimizing downtime and ensuring smooth deployment processes.

Topic 4

Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.

Topic 5

Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.

Topic 6

Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q44-Q49):

NEW QUESTION # 44
What aspect of software is evaluated during non-functional testing?

A. Specific behaviors and outputs of the system.
B. The way a system operates and meets user expectations.
C. Functional requirements outlined in the design document.
D. The creation of records and setting field values.

Answer: B

Explanation:
Non-functional testing focuses on how a system operates and meets user expectations in terms of qualities like:
Performance: Response times, load handling, scalability
Usability: Ease of use, user interface design
Security: Protection against unauthorized access and data breaches
Reliability: System stability and availability
Maintainability: Ease of making changes and updates
Why not the other options?
A: Specific behaviors and outputs of the system: This is the focus of functional testing, which verifies that the system does what it's supposed to do.
C: The creation of records and setting field values: This is a specific functional aspect of the system.
D: Functional requirements outlined in the design document: These are tested during functional testing.

NEW QUESTION # 45
What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?

A. Smoke testing
B. Usability testing
C. Integration testing
D. System testing

Answer: B

Explanation:
Usability testing is the type of testing that relies on human observation to assess the user-friendliness of a software product.
In usability testing:
Real users interact with the software or product in a realistic setting.
Observers watch and record user behavior, noting any difficulties, frustrations, or areas of confusion.
Feedback is gathered from users to understand their experiences and identify areas for improvement.
Why not the other options?
A: Smoke testing: A quick, preliminary test to ensure basic functionality is working.
C: Integration testing: Tests the interaction between different modules or components of a system.
D: System testing: Tests the entire system as a whole.

NEW QUESTION # 46
Which data types are considered part of Master/Core Data in ServiceNow?
Choose 3 answers

A. Service model data
B. CMDB data
C. User information
D. Transaction logs
E. Approval Policies

Answer: B,C,E

Explanation:
Master/Core data in ServiceNow refers to the foundational data that is essential for the platform's operation and various applications. This includes:
A: Approval Policies: These define the rules and workflows for approvals within the platform, impacting various processes.
C: CMDB data: The Configuration Management Database (CMDB) contains critical information about IT assets, services, and their relationships.
E: User information: Data about users, their roles, and their permissions is crucial for access control and security.
Why not the other options?
B: Transaction logs: These are operational data that record system activities, not core master data.
D: Service model data: While important, service model data is typically built upon the foundation of master data like the CMDB and user information.

NEW QUESTION # 47
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers

A. Oversee software licensing for various platforms
B. Enhance cybersecurity measures across systems
C. Automate routine IT infrastructure updates
D. Establish links between IT infrastructure components and application services
E. Create a service-centric Configuration Management Database (CMDB)

Answer: D,E

NEW QUESTION # 48
Starting with the Washington DC release, what will replace Database Encryption for data at rest in ServiceNow?

A. Cloud Encryption
B. Column Level Encryption (CLE)
C. IP Address Access control (IPAC)
D. Full Disk Encryption (FDE)

Answer: A

Explanation:
Starting with the Washington DC release, ServiceNow is transitioning from Database Encryption to Cloud Encryption for protecting data at rest.
Cloud Encryption: This leverages the encryption capabilities of the underlying cloud infrastructure (e.g., AWS, Azure) to provide a more robust and scalable encryption solution.
Enhanced Security: Cloud Encryption offers improved key management and security features compared to the previous Database Encryption.
Simplified Management: It reduces the administrative overhead associated with managing encryption keys.

NEW QUESTION # 49
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